Returns & Exchanges
Returns on stock items are accepted within 30 days of delivery. Returns are subject to a 20% inspection, re-boxing and re-stocking fee. This fee is waived in the event of an exchange.
Damaged or Defective Items
We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at 1-800-572-2194 for assistance.
We are happy to work with you on an exchange in the event that your purchase does not suit your needs. Please contact us for assistance. We do not charge a restocking fee for exchange orders.
Standard Package Shipments (UPS/FedEx delivery):
If using the form, please fill out completely and return it with your package. Clearly write your order number on the outside of your package.
Freight/Pallet Shipments (including display cases):
Please contact us so a Sales Return Order number can be generated for your return. Clearly write/label all sides of the shipment with the assigned Sales Return Order number. Freight Returns will NOT be accepted without a valid Sales Return Order number clearly marked on the outside of the package/crate.
Packing Items to Return
All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection. Returned merchandise that is damaged upon receipt will not be credited. The customer is responsible for the initial shipping cost and all return shipping costs.
Refunds & Credits
Please allow 2-3 weeks to process your return and refund. We can only provide credit for the item cost. Shipping costs are not refundable.
We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.
Why Is There a 20% Restocking Fee?
We charge for the labor and materials associated with all of the handling, inspection, repacking and restocking associated with receiving a return in its original resalable condition and getting it back to our warehouse shelves.